Shipping
We can ship to virtually any address in the world, but please make sure you provide us with the correct address.
When you place an order there is time, excluding Holidays and Weekends to process the order as our products are handmade to order. Processing times are currently 7-10 business days. Processing time is not decreased by shipping method selected. We reserve the right to choose the best carrier based on your selection, speed of delivery, insurance, and cost of shipping. Please be patient with us, we service each customer as they come in order.
*Note: Processing time can be more during sales.* Please also note that the shipping rates for many items we sell are weight-based and may vary. We do not control shipping prices. You can add rush processing to your order to increase processing to 1-3 business days when available on our site. The weight of any such item can be found on its detail page. Be sure to track your package so that you can make arrangements for delivery, as we are not responsible for lost or stolen packages that has been marked as delivered by the shipping company. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipping. If you have concerns about package delivery please leave us a note to make arrangements for you to pick up your package.
Returns
Most of our Products are Handmade to Order, therefore we only offer returns/replacements on unused items. If the product is damaged or wrong on our part we will replace any items. Customer must contact us within 24 hours of receiving the package. If any problems occur, send us an email with pictures for verification at contactus@22centurynaturalproducts.com. For non Handmade items, you may return new, unopened items within 7 days of delivery for a refund minus shipping costs. After 3 days from time of ordering products, these products are literally made/prepared from scratch, there will be "no refund" due to time and/or work to make and/or process/prepare individualized detailed products for each individual customer. For non handmade products, you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.